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You have successfully connected your program.
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In order to receive miles/points, you must begin shopping at the "SHOP ONLINE" every time. It is the only way your purchases can be tracked to earn and receive credit for miles/points.
In some cases you do. The required coupon code will be provided along with the special offer.
Note: if you go to other websites to search for coupon codes and use those codes, you may not be
eligible for "SHOP ONLINE" miles/points.
You will need to contact the merchant from which you made your purchase. Contact details (Customer Service) can be found on the merchant's website.
You cannot currently redeem miles/points through the "SHOP ONLINE"; however, once miles/points are credited to your "SHOP ONLINE" Account, you can redeem them for an array of services and/or products.
At the top of any "SHOP ONLINE" page, you simply click the See All Merchants button and you will see all of the merchants based on your Shipping Country and Merchant Filters chosen.
The shipping country is a filter that displays only the merchants shipping to your chosen country. Once you are logged in, the Shipping Country defaults to the country within which you live (as noted in your "SHOP ONLINE" account details). You are able to change the 'Ship to Country' based on your needs.
If you find that a link or store site doesn't work, it is likely that you have a piece of software controlling the sites you can visit. To solve this problem:
In order to access our merchants, you may need to turn off your 'pop-up blocker' feature. Often this feature is an accompaniment to internet browser software or a toolbar. This will need to be disabled or adjusted to allow you shop online via "SHOP ONLINE".
Yes. Please ensure you have cookies enabled on your system, as we monitor these tracking codes in order to ensure your miles/points are awarded.
For Internet Explorer 6+:
For Firefox:
For Internet Explorer 6.x:
No, you will not receive miles/points for purchases made in any other browser window or session. To make sure you receive your miles/points for every eligible purchase, you must complete your purchase within the same browser window and session that was launched when you clicked from the ‘SHOP ONLINE’ to that merchant.
No personally identifiable data is passed to the merchants when you click to their site. We only pass a unique numerical tracking value that does not allow a merchant to identify any personal and/or program related member profiling, but does allow us to correctly award your miles/points on qualifying purchases.
You get miles/points every time you shop, when you start your shopping session on the "SHOP ONLINE". There is no limit to the amount of miles/points you can earn from the "SHOP ONLINE".
Some merchants do not offer miles/points for certain products and services such as gift certificates. Taxes, shipping, and other fees are not eligible for miles/points. Specific details are located on the Merchant Info Page for each merchant on the Akruu web site. To find the merchant information, click on the "merchant info" link below the merchant's logo on any shopping category page.
In order for your purchase to be eligible for miles/points, you must start your online shopping at the "SHOP ONLINE" website. Online orders need to be tracked to your "SHOP ONLINE" account. This happens automatically when you are logged into the "SHOP ONLINE" site.
Currently, you can only earn miles/points when shopping online through the "SHOP ONLINE". Some merchants, however, allow you to shop online and pick up in-store (please check with each merchant for the availability of this feature). Alternatively, there is a wide selection of gift cards you can purchase through the "SHOP ONLINE" on our Gift Certificates Page and through participating online merchants. You earn miles/points when you purchase these prepaid cards online. The cards are usually able to be used both in-store and online.
The username that is used to login to the "SHOP ONLINE" will be the account credited with any
transaction made through "SHOP ONLINE". To credit another users account, with their permission, simply
login with their username. (However, it's a personal decision of the account holder who allows to use their
account by any other person)
Akruu advise: Items can be purchased only by the member personally.
If you wish to disconnect a program from your Akruu account, please send an email to our support team at support@akruu.com
There are a number of possible reasons:
If you have not seen your miles/points credited to your account 90 days after your purchase, please fill out our "Claim Missing Miles/Points", which can be found on your My Transactions Page.
If you have not seen your miles/points posted (as pending) to your account within 90 days after your purchase, please fill out our 'Claim missing miles/points Form', which can be found on your "My Transactions” page. Please provide your name, email address, the date of transaction, merchant name, order number, and amount of your purchase (excl. taxes and shipping charges). Please note that we cannot investigate orders that were placed less than 90 days before you fill out the Missing miles/points Form. Also, merchants may not address order inquiries that are older than 180 days.
Points or Miles awarded from the 'Quick Wins' and 'Survey' modules are calculated from cash values in United States Dollars. For some of our Akruu partner programs, the cost per point or mile is calculated in alternative currencies, which may result in a minor discrepancy between the points advertised and the points awarded. If are concerned about the number or points or miles that you have been awarded, please contact support@akruu.com
Boost Miles is an online shop where you can quickly earn a high number of Miles/points with each purchase.
Yes, gifts to nonmembers are permitted as the desired shipping and delivery address can be different from the address registered with your account. Please note, however, that certain delivery restrictions may apply to the designated shipping address that may not apply to the address of your account. If so, you will automatically be advised accordingly. (Custom, VAT and other related taxes and fees would be applicable if merchant country is different than the destination country)
All purchase price settlements are processed exclusively in USD (US Dollars), CAD (Canadian Dollars), or GBP (British Pounds) / (any other which may be applicable to Boost miles) and your credit card will be charged accordingly. For your convenience, you can choose a display currency using the currency selector at the top right of the page, which will make the purchase price for all products appear in your preferred currency, calculated at the current applicable currency exchange rate (for information purposes only).
Retail prices and Miles/points awarded for products offered on Boost Miles may vary according to the selected delivery destination, and daily currency exchange rates. All product prices are calculated on a daily basis and depend on respective currency exchange rates (provided by www.xe.com).
PointsPay is a payment method which enables members of participating loyalty programs to make payments on participating online shops using their loyalty points or miles.
PointsPay is accepted at participating online shops. You can find the list here.
If you require a refund, you must contact the online shop from where you made the purchase. Once the online shop issues the refund, you will receive the cash amount accordingly. In case we are not able to reverse points or miles credited to you, we will deduct the value of any points or miles credited to you from cash amount.
Please note that the online shop merchant may deduct any applicable service fee at the time of refund. This is at their discretion and the remainder amount is refunded into your payment card if appropriate.
You should receive the refund into your card/account within 2 to 7 business days from the date of the refund being executed by the respective online shop.
Please write an e-mail to support@pointspay.com and share the details of your issue, ideally including screenshot(s) with the email message. Please also include details of the online shop, the payment amount, your program member ID, and any other relevant details.
If you have forgotten your password, you can reset it. For further assistance related to any login issue, please write an e-mail to support@pointspay.com and shares the details of your issue.